Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies when you visit our online gaming platform. As a UK-based gambling operator, we are committed to transparency regarding data collection practices and compliance with applicable privacy regulations, including the UK General Data Protection Regulation and the Privacy and Electronic Communications Regulations. This policy provides comprehensive information about the types of cookies we deploy, their purposes, and your rights to manage these technologies. Last updated: January 28, 2026.
1. What Are Cookies and Similar Technologies
Cookies are small text files that are placed on your device when you visit our website or use our gaming applications. These files contain information that is transferred to your device’s hard drive and enable us to recognise your browser and capture certain information. We also utilise similar technologies such as web beacons, pixel tags, and local storage objects that serve comparable functions to traditional cookies.
Our gaming platform employs various types of tracking technologies to enhance your experience, ensure security, and comply with regulatory requirements specific to online gambling in the United Kingdom. These technologies help us deliver personalised content, maintain session security, and provide analytical insights that improve our services.
2. Types of Cookies We Use
We categorise our cookies into several distinct types based on their functionality and purpose within our gambling platform:
| Cookie Type | Purpose | Duration | Examples |
|---|---|---|---|
| Essential Cookies | Enable core website functionality, user authentication, and security features required for safe gambling | Session to 1 year | Login sessions, payment processing, age verification |
| Performance Cookies | Collect anonymous data about website usage, game performance, and technical optimisation | 30 days to 2 years | Page load times, game loading analytics, error reporting |
| Functional Cookies | Remember user preferences, game settings, and personalisation options | 30 days to 1 year | Language preferences, favourite games, display settings |
| Targeting Cookies | Deliver relevant promotional content and measure marketing campaign effectiveness | 30 days to 13 months | Bonus offers, promotional tracking, advertising personalisation |
3. Specific Purposes in Online Gaming
Within our gambling environment, cookies serve several critical functions that are essential for regulatory compliance and user safety. These include maintaining accurate records of gaming sessions, tracking deposit and withdrawal activities, and ensuring compliance with responsible gambling measures mandated by the UK Gambling Commission.
Our cookies also facilitate the implementation of player protection tools, including deposit limits, session time restrictions, and self-exclusion mechanisms. Additionally, they enable us to detect potentially problematic gambling patterns and provide appropriate interventions when necessary, fulfilling our duty of care obligations under UK gambling legislation.
4. Third-Party Cookies and Integration
Our platform integrates with various third-party services that may place their own cookies on your device. These include payment processors, game providers, analytics services, and fraud prevention systems. Each third-party service operates under its own privacy policy and cookie practices, though we ensure all partners meet UK data protection standards.
- Payment gateway cookies for secure transaction processing
- Game provider cookies for slot machines and live dealer games
- Analytics cookies from services like Google Analytics
- Fraud prevention cookies for enhanced security measures
- Customer support chat system cookies
5. Legal Basis for Cookie Processing
Under UK data protection law, we process cookies based on several legal grounds. Essential cookies are processed based on legitimate interests necessary for providing our gambling services and ensuring security. Performance and functional cookies rely on your consent, which we obtain through our cookie consent mechanism upon your first visit to our platform.
For targeting cookies, we obtain explicit consent through our preference centre, allowing you to make informed choices about personalised marketing communications. We also process certain cookies to comply with legal obligations, particularly those related to anti-money laundering regulations and responsible gambling requirements imposed by UK authorities.
6. Managing Your Cookie Preferences
You have comprehensive control over cookie usage on our platform through multiple management options. Our cookie preference centre allows you to enable or disable specific cookie categories while maintaining essential functionality required for safe gambling operations.
To access your cookie preferences, visit the “Cookie Settings” link in our website footer or contact our customer support team. You can modify your preferences at any time, though disabling certain cookies may limit functionality and affect your gaming experience. Changes to your cookie preferences take effect immediately and apply to future browsing sessions.
7. Browser-Level Cookie Controls
Most web browsers provide built-in tools for managing cookies and tracking technologies. You can configure these settings to block, delete, or receive notifications about cookies:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Edge: Settings → Cookies and site permissions → Cookies and site data
- Internet Explorer: Internet Options → Privacy → Sites
Please note that blocking all cookies may prevent access to certain areas of our gambling platform and could compromise security features designed to protect your account and personal information.
8. Data Retention and Storage
Cookie data is retained for varying periods depending on the type and purpose of each cookie. Session cookies are automatically deleted when you close your browser, while persistent cookies remain on your device for predetermined periods ranging from days to years, as specified in our cookie table above.
We regularly review and purge expired cookie data in accordance with our data retention schedule. For gambling-related cookies, retention periods may be extended to meet regulatory requirements for record-keeping, including maintaining gaming transaction histories and responsible gambling intervention records as required by UK legislation.
9. Updates and Contact Information
This Cookie Policy is reviewed regularly to ensure accuracy and compliance with evolving privacy regulations and industry standards. We will notify users of significant changes through prominent website notices or direct communication methods, depending on the nature and impact of modifications.
For questions about our cookie practices, data processing activities, or to exercise your privacy rights under UK data protection law, please contact our Data Protection Officer through our designated privacy contact channels. We respond to all privacy inquiries within the timeframes specified by applicable regulations and maintain comprehensive records of all data processing activities for regulatory inspection purposes.